Privacy Policy

We may collect:

• Contact information, such as your name, email address, telephone number, and mailing address.
• Scheduling information, such as your requested service, appointment date and time, and responses to booking questions.
• Health and wellness information, such as injuries, pain, physical limitations, exercise history, nutrition habits, medications or health considerations you choose to disclose, fitness assessments, body-composition information, and wellness goals.
• Payment information, including transaction details and limited payment-method information provided to us by Stripe. We do not intentionally store complete payment-card numbers.
• Newsletter information, such as your email address, subscription preferences, and interactions with our emails.
• Website information, such as your IP address, browser, device type, approximate location, pages viewed, referral source, and website interactions.
• Communications, including information you provide through forms, email, telephone, or other communications with us.

We may use personal information to:

• respond to inquiries;
• schedule and manage appointments;
• process purchases and payments;
• provide personal training, corrective exercise, nutrition coaching, massage, and related wellness services;
• adapt services to your goals, health considerations, and physical limitations;
• send appointment, service, and transaction communications;
• send newsletters and marketing communications when permitted;
• improve and secure our website and services;
• maintain business, tax, insurance, and client records;
• prevent fraud or misuse;
• comply with legal obligations; and
• establish or defend legal claims.

We collect health and wellness information only when it is relevant to evaluating your needs, reducing foreseeable risks, or tailoring the services you request.

Welcome Wellness provides fitness, corrective-exercise, nutrition-coaching, massage, and wellness services. These services are not a substitute for medical diagnosis or treatment from an appropriately licensed health-care professional.

We do not sell or share client health and wellness information for third-party or cross-context behavioral advertising, and we do not use information from health-intake forms to target ads through advertising platforms. We may use information you provide to respond to your inquiry, follow up about your needs, and recommend relevant services or programs.

We may disclose this information to service providers that store or process it on our behalf, with your authorization, when necessary to provide requested services, when required by law, or when reasonably necessary to protect safety or legal interests.

Please submit only information that is reasonably necessary for your services. Please do not send payment-card numbers or unnecessary sensitive health information through ordinary email. No website, email system, or internet transmission can be guaranteed to be completely secure.

We use third-party providers to operate our business, including:

• Base44 for website hosting, databases, forms, and related infrastructure;
• Calendly for appointment scheduling;
• Stripe for payment processing;
• Google Workspace/Gmail for business email and communications;
• Mailchimp for newsletters and marketing emails; and
• Google Analytics or similar services for website analytics.

These providers may process personal information as necessary to provide their services and according to their own privacy policies.

We may also disclose information to professional advisers, insurers, contractors, government authorities when legally required, or parties involved in a business sale or transfer.

We never sell personal information in exchange for money.

Our website and embedded services may use cookies, local storage, pixels, and similar technologies to operate the website, maintain security, remember preferences, process forms and payments, provide scheduling, and understand website traffic and usage.

We use Google Analytics or similar analytics services, which may automatically collect website and device information when you visit our website.

Our embedded Calendly scheduling widget loads automatically. Calendly may display its own cookie banner and preference controls within the scheduling widget.

You may block or delete cookies through your browser settings. Disabling cookies may prevent some website features, including scheduling and payment functions, from working properly.

Our website does not currently respond to traditional browser “Do Not Track” signals. Third-party services such as Google Analytics and Calendly may collect information through their own technologies when their services are used on our website.

We may use Mailchimp to send newsletters and marketing communications and to measure email opens and link selections.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Unsubscribing will not prevent necessary appointment, payment, or service-related messages.

We do not intentionally place detailed health-intake information in Mailchimp.

We retain information for as long as reasonably necessary to provide services and meet business, tax, insurance, safety, contractual, and legal obligations.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in backups or records that must be retained.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic storage or transmission is completely secure.

You may contact us to request:

• access to personal information we maintain about you;
• correction of inaccurate information;
• deletion of information we are not required to retain;
• an update to your contact or communication preferences; or
• withdrawal of consent where applicable.

We may need to verify your identity. We may retain information when reasonably necessary for transactions, taxes, insurance, safety, fraud prevention, disputes, or legal compliance.

Our website is not directed to children under 13, and we do not knowingly collect their personal information without appropriate parental or guardian authorization.

Our website may link to or embed third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We may update this Privacy Policy from time to time when our services, technology providers, or legal obligations change.

We will post the revised Policy on this page and update the Effective Date. We encourage you to review it periodically.

Questions and privacy requests may be directed to justice@sbwelcomewellness.com.